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Cookie Policy

Information about how we use cookies and similar technologies

Last Updated: 11 November 2025

1. What Are Cookies?

A "cookie" is a small piece of information that a website assigns to your device while you are viewing a website. Cookies are very helpful and can be used for various different purposes. These purposes include allowing you to navigate between pages efficiently, enable automatic activation of certain features, remembering your preferences and making the interaction between you and our Services quicker and easier.

Cookies are also used to help ensure that the advertisements you see are relevant to you and your interests and to compile statistical data on your use of our Services.

2. How We Use Cookies

We and our trusted partners use cookies and other technologies in our related services, including when you visit our Site or access our services.

Cookies do not contain any information that personally identifies you, but Personal Information that we store about you may be linked, by us, to the information stored in and obtained from cookies. You may remove the cookies by following the instructions of your device preferences; however, if you choose to disable cookies, some features of our Site may not operate properly and your online experience may be limited.

3. Types of Cookies We Use

The Site uses the following types of cookies:

3.1 Essential Cookies (Strictly Necessary)

These cookies are essential for the website to function properly. They enable core functionality such as security, network management, and accessibility. You cannot opt-out of these cookies.

Admin Authentication Cookie

  • Name: admin-token
  • Purpose: Maintains admin authentication session
  • Type: Essential/Strictly Necessary
  • Lifespan: 24 hours
  • HTTP-Only: Yes (secure, not accessible via JavaScript)
  • Secure: Yes (HTTPS only in production)
  • Consent Required: No (essential for site functionality)
  • Note: This cookie is only set for admin users and is not relevant to regular customers

3.2 Session Cookies

Session cookies are stored only temporarily during a browsing session in order to allow normal use of the system and are deleted from your device when the browser is closed. These cookies are essential for the website to function properly.

3.3 Persistent Cookies

Persistent cookies are read only by the Site, saved on your computer for a fixed period and are not deleted when the browser is closed. Such cookies are used where we need to know who you are for repeat visits, for example to allow us to store your preferences for the next sign-in.

3.4 Third-Party Cookies

Third-party cookies are set by other online services who run content on the page you are viewing, for example by third-party analytics companies who monitor and analyze our web access.

Payment Processing Cookies (Stripe)

When you make a purchase, our payment processor Stripe may set cookies necessary for secure payment processing. These cookies are essential for completing your transaction securely.

  • Purpose: Secure payment processing and fraud prevention
  • Type: Essential/Strictly Necessary
  • Consent Required: No (essential for payment functionality)
  • More Information: Please see Stripe's Privacy Policy

4. Local Storage

In addition to cookies, we use browser local storage to store certain information on your device:

Shopping Cart Data

  • Name: cart
  • Purpose: Storing your shopping cart items locally in your browser
  • Type: Local Storage (not a cookie)
  • Data Stored: Product IDs, quantities, and selected options
  • Consent Required: No (essential for shopping cart functionality)
  • Note: This data is stored locally on your device and is not transmitted to our servers until you proceed to checkout

5. Analytics

Currently, we do not use third-party analytics services such as Google Analytics. However, if we implement analytics in the future, we will update this Cookie Policy accordingly and provide you with the option to opt-out of non-essential analytics cookies.

If we do implement analytics in the future, such services may collect information such as how often users access the Site, what pages they visit when they do so, etc. We would use such information only to improve our Site and services.

6. Cookie Consent and Your Choices

When you first visit our website, you will see a cookie consent banner that allows you to choose which types of cookies you want to accept. This banner complies with UK GDPR and PECR (Privacy and Electronic Communications Regulations) requirements.

Cookie Consent Options

Our cookie banner provides you with three options:

  • Accept All: Accepts all cookies including essential, analytics, marketing, and functional cookies
  • Reject All: Rejects all non-essential cookies, allowing only essential cookies necessary for the website to function
  • Customise: Allows you to choose which specific cookie categories you want to accept or reject

Your cookie preferences are stored in your browser's local storage and will be remembered for future visits. You can change your preferences at any time by clearing your browser's local storage or by contacting us.

Important: Essential cookies cannot be disabled as they are necessary for the website to function properly. If you reject non-essential cookies, some features of our Site may not operate as intended, but core functionality will remain available.

7. Managing Cookies via Browser Settings

In addition to our cookie consent banner, you can also manage cookies directly through your browser settings. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.

Instructions for managing cookies in popular browsers:

  • Chrome: Settings → Privacy and security → Cookies and other site data
  • Firefox: Options → Privacy & Security → Cookies and Site Data
  • Safari: Preferences → Privacy → Cookies and website data
  • Edge: Settings → Privacy, search, and services → Cookies and site permissions

You can also:

  • Delete cookies that have already been set on your device
  • Use browser extensions or add-ons that block cookies
  • Set your browser to alert you when cookies are being sent

Note: If you disable cookies through your browser settings, some features of our Site may not operate properly and your online experience may be limited.

8. Third-Party Collection of Information

Our policy only addresses the use and disclosure of information we collect from you. To the extent you disclose your information to other parties or sites throughout the internet, different rules may apply to their use or disclosure of the information you disclose to them.

Accordingly, we encourage you to read the terms and conditions and privacy policy of each third party that you choose to disclose information to.

This Cookie Policy does not apply to the practices of companies that we do not own or control, or to individuals whom we do not employ or manage, including any of the third parties which we may disclose information as set forth in this Cookie Policy.

9. Updates to This Cookie Policy

We reserve the right to periodically amend or revise the Cookie Policy; material changes will be effective immediately upon the display of the revised Cookie Policy. The last revision will be reflected in the "Last Updated" section at the top of this page.

Your continued use of the Site, following the notification of such amendments on our website, constitutes your acknowledgment and consent of such amendments to the Cookie Policy and your agreement to be bound by the terms of such amendments.

10. How to Contact Us

If you have any questions about our use of cookies or this Cookie Policy, please contact us:

Address

Tops Fireplaces Ltd

332 Bridgwater Drive

Westcliff-on-Sea, Essex

SS0 0EZ

Note: For more information about how we collect, use, and protect your personal information, please see our Privacy Policy.